eWarranty Terms & Conditions

Thank you for shopping with PHILUX.

This is an E-Warranty form, by signing up this form, we’re giving you an additional SIX months extended warranty period from the date of purchased from PHILUX (“hereinafter referred to as We, Us and Our”)

1. By filling up and submitting this E-Warranty form, you have agreed to the Warranty Terms & Conditions.

2. Product that are purchased from our authorised dealer or PHILUX official marketplace such as Shopee, Lazada and Lambo Mall are warranted for ONE YEAR from the date of purchased.

3. The warranty is limited to repair of defects in MATERIALS and WORKMANSHIP only. In no event shall we be liable for other expenses and delivery fee for return product to our warehouse.

4. The Product when covered under this warranty shall include only its original configuration, design or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.

5. To be eligible for the warranty coverage,
(i) You will have to show the warranty card that came with the product; and/or (ii) show valid proof of purchase as and when required. Please note that Products which are not registered in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible, shall be deemed to be outside the cover of this warranty.

6. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging (“Defects”) which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by; or processed through, the authorised distributor or our official Facebook page where You have purchased the Product.

7. We reserve the right to impose charges for services on the Product which are outside the cover of the warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected or be delivered within three (3) months from the date of notification. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges.

8. Time shall not be of the essence as our services can be inadvertently affected by factors outside our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed one (1) month of date of service request.

9. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.

10. If service is required, You agree to make the Product reasonably accessible to Us. Products not reasonably accessible or cannot be safely accessed will be deemed to be outside the cover of this warranty.

11. This warranty is good only to the person named as the owner of the Product in the warranty card and the Product whose serial and/or model number corresponds with the Product Installation Location specified under the warranty card and is not assignable and/or transferable.

12. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

13. This warranty is only applicable in Malaysia.


(i) Any Product purchased from unauthorised dealer or store.

(ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.

(iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, power failure, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, or unusual atmospheric conditions.

(iv) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.

(v) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.

(vi) Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised dealers or retailers, second hand sets, products sold “AS IS”, “REFURBISHED” or bearing similar notations.

(vii) .Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.

(viii) Warranty card is altered, defaced or erased in any manner whatsoever.

We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.

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